Watch Video

Stay on top of Cases and Issues in real time to make sure problems do not stay open longer than necessary. Make use issues are addressed quickly and the customer are notified promptly. Field Service team member can also access real time information and update status.

Your case and issue tracking concerns are a thing of the past. Get off email and spreadsheets and save hours per day. Not all Case and Issue tracking solutions fit every organization.

All your customer interactions are in a single, dynamic interface with features pre-defined ticket responses, and full customer history. Get up and running quickly, and expect to see results. Lower support costs, productivity and increase customer satisfaction increases are within reach.

Averiware is closed-loop tool, you can follow up and fix a problem for one client, and in the process understand why the customer issue arose, helping you address that issue before it becomes a reoccurring problem. The software enables you to understand the root cause and resolving it in a timely manner.

  • Case & Issue Management
  • Complaint Classification
  • Corrective Actions
  • Customer Complaint Tracking
  • Forms Management
  • Issue Tracking
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Performance Metrics
  • Automated Routing
  • Asset Management
  • Reporting/Analytics
  • Service Level Agreement (SLA)
  • Ticket Management
  • Contract Management
  • Incident Management
  • Knowledge Management
  • Service Catalog
  • Service Reporting
  • Track Cases & Issues by Customer and Type
  • Update Realtime Status to Customer and Field Service Team
  • Schedule Preventive Maintenance Service calls
  • Review and Track Service History.
  • Self Service Portal
  • Manage Technician workload and productivity.
  • View Equipment at Location
  • Routing
  • Self Service Portals
  • Mobile app to Cases and More.