Stay on top of Cases and Issues in real time to make sure problems do not stay open longer than necessary. Make use issues are addressed quickly and the customer are notified promptly. Field Service team member can also access real time information and update status.
Your case and issue tracking concerns are a thing of the past. Get off email and spreadsheets and save hours per day. Not all Case and Issue tracking solutions fit every organization.
All your customer interactions are in a single, dynamic interface with features pre-defined ticket responses, and full customer history. Get up and running quickly, and expect to see results. Lower support costs, productivity and increase customer satisfaction increases are within reach.
Averiware is closed-loop tool, you can follow up and fix a problem for one client, and in the process understand why the customer issue arose, helping you address that issue before it becomes a reoccurring problem. The software enables you to understand the root cause and resolving it in a timely manner.